Pivot Systems brings flexible and cost efficient speech-based solutions to enterprise customers through new partner opportunity
Collaboration with Tellme creates new opportunities for Pivot enterprise customers by providing fast and reliable implementation of speech-based solutions
San Jose, California – Nov. 11, 2008 – Pivot Systems today announced an alliance with Tellme, a Microsoft Subsidiary, to provide advanced speech-based solutions to its enterprise customers. This collaboration will allow Pivot Systems to offer its customers their own business-specific speech-based solutions to increase their service offerings, drive up revenues and reduce customer service costs. Providing advanced speech-based service offerings will allow Pivot customers to attain higher degrees of customer satisfaction and open more avenues for business while improving existing business transactions.
As a leading enterprise systems and applications solutions provider, Pivot Systems has been developing applications with different kinds of user interfaces for over a decade. Collaboration with Tellme opens an opportunity for Pivot to add sophisticated voice interfaces to existing and future solutions and provide a seamless, unified infrastructure to its customers.
This collaboration will benefit current and potential Pivot customers who provide or intend to provide customer service or business transactions via an IVR. Tellme’s innovative voice services platform allows Pivot to deploy advanced speech-based solutions either standalone or in conjunction with other user interfaces. With Pivot’s professional services supporting customers on the Tellme platform, there is an unlimited market opportunity and a tremendous scope for improved customer and call experience, compared to relying on just web-based or traditional touch-tone legacy interfaces.
"We are excited to have the opportunity to collaborate with Tellme, the world’s largest voice application network, to provide on-demand, unified speech-based solutions to our customers," said Rajesh Nair, President and CEO of Pivot Systems. "Our customers can now have the opportunity to enhance their service offerings at a lower cost and stay competitive in the current economic conditions."
"By joining the growing Tellme Partner Program, Pivot Systems has expanded its offerings to deliver on-demand speech-based solutions combined with their existing application interfaces, providing enterprise customers with an end-to-end self-service solution," said Bob Crissman, General Manager Partner Programs at Tellme .
About Pivot Systems
Pivot Systems is a global provider of information technology and R&D services with headquarters in San Jose, California. Pivot Systems operates with the primary mission of providing the most effective solutions to its customers and play a pivotal role in their growth and success. The Pivot advantage gives customers the flexibility of onsite and offshore outsourcing with a frameworks and IP enhanced approach to fulfill their needs in the areas of software and systems product development, systems integration, application development, software re-engineering and engineering services. With around 250 employees and operations in the US and India, Pivot has an impressive list of customers and partners across the US, Europe and Asia-Pacific. Please visit us online at www.pivotsys.com.
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